Utilities COVID-19 Update (03-30-2020)

The Utilities Department continues to monitor the impacts of COVID-19 and is committed in minimizing any disruptions to our operations.  We encourage all of our customers to refer to State, Local, and Federal officials for information regarding the virus and for guidance on precautions.

The Utilities Business Office will be closed to the public until Tuesday, April 7thAs always, customers can reach us by phone at (978) 356-6635.

Customers are encouraged to pay their bills online through their bank’s Bill Pay feature or our UniPay service, or to use the provided return envelope to mail a check to our automated processing facility.
  1. Proposed FY21 Water & Wastewater Rate Increase Presentation

    Increases are proposed for water and wastewater rates to support the FY21 budgets, which include plans to replace assets that are currently beyond their useful life. Rate Hearing Presentation...
  2. Proposed FY21 Water & Wastewater Rate Increase Presentation

  3. High Street Water Main Replacement Project Notice

    The Ipswich Water Department will begin construction to replace the 125 year old water main in High Street with limited work on side streets intersecting with High Street on December 12, 2019. Full construction will commence in early spring 2020. Project Notice...
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The Ipswich Utilities Department serves approximately 7,200 Electric Light Department customers, as well as another 5,000 customers of the Water and Wastewater Departments.

The following utilities are available in Ipswich:

Visit the Ipswich Electric Light Department page to learn about electric generation and distribution in Ipswich.  Find information about rates, service requirements, and incentives available for energy efficiency, renewable energy, and electric vehicles.
Wastewater Department
Visit the Ipswich Wastewater Department page to learn about the sewer collection system and treatment process that handles the wastewater generated by its customers.  View information on rates and tips to properly handle fats, oils and grease (FOG).
Water Department
Visit the Ipswich Water Department page to learn more about the Ipswich water system, created in 1894.  Find information about rates, water quality and the 93 mile distribution system.
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Utilities Business Office
272 High Street
Ipswich, MA 01938

Phone: (978) 356-6635

Office Hours
Tue. - Thu.

Pay Utility Bills
UniPay Gold
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