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The original item was published from 1/10/2022 11:58:00 AM to 2/5/2022 12:05:02 AM.

News Flash


Posted on: January 10, 2022

[ARCHIVED] Ipswich Utilities Department Survey

We’re conducting a survey with the help of GreatBlue Research.

From January 10th to February 4th, the Ipswich Utilities Department will be conducting telephone and digital surveys among residential and commercial customers. The purpose of the survey is to gather opinions of Ipswich Utilities Department’s customers so that we may better understand overall satisfaction with Ipswich Utilities Department, specific areas of concern, preferred methods of communication, and interest in energy efficiency and renewable energy programs.


Click the Link below to take the Survey Now.

*Residential Customers 

*Commercial Customers

Learn more about the financing program we’re evaluating.

In the survey, you will also be asked specific questions about a potential financing program being considered by the Department. Additional information about the concept is provided below to help you in answering related survey questions.


Tariffed on-bill financing (TOB) is a mechanism where the Ipswich Utilities Department would invest in energy efficiency and renewable energy measures for your home, with the investment tied directly to your property, via your electric meter, rather than to the owner. Similar to a betterment, if renters or owners turnover, the tariff stays with the meter not the previous occupants. The Utilities Department would bear 100% of the upfront costs and recover them incrementally via your electric bill. However, that incremental recovery would be guaranteed to be less than the energy savings you experience, and the tariff would be eliminated once the cost of capital improvements is recovered. Therefore, you, the occupant, 

enjoy cost savings and improved comfort without the worry of an upfront investment or personal debt. 


Learn more about the financing program we’re evaluating. (continued)

The Utilities Department can afford longer payback periods on the installed measures, which minimizes the incremental monthly tariff on the meter and increases the accessibility of energy efficiency and renewable energy improvements. Making energy efficiency and renewable energy investments benefits the entire electric system by reducing demand charges and deferring the need for capital infrastructure upgrades to support increasing peak loads. 


If Ipswich Utilities were to implement a TOB program, participating customers would begin by signing up for a “ReSource” audit. Following the audit, you would receive a proposal for any measures that could be financed through TOB—i.e., those for which you would experience greater annual energy savings than the annual cost of the tariff that would be added to your bill. You and/or your auditor would solicit contractor quotes for any projects you wish to conduct. Upon receipt of the quotes, Ipswich Utilities would calculate the monthly tariff and duration of the added tariff on your bill—accounting for all applicable rebates—and present you with those numbers in comparison to your estimated annual energy savings. At that point, you the customer, would decide whether or not to proceed with the project.


You may receive a phone call about participating in the survey. 

A random sample of Ipswich Utilities Department’s residential and commercial customers will be called and the name of the firm (“GreatBlue”) will show up on the caller ID, should you have the technology at your home. If you do not have Caller ID technology, the phone number that appears will be 860-740-4000, or a variation of that (i.e., 860-740-4005, -4006 or 4007). 


As required by the Code of Ethics of the National Council on Public Polls and the United States Privacy Act of 1974, GreatBlue Research, Inc. maintains the anonymity of respondents to surveys the firm conducts. No information will be released that might, in any way, reveal the identity of the respondent to the Ipswich Utilities Department. 


If you have any questions about the survey, please contact GreatBlue Research, Inc. at 860.740.4000 or the Ipswich Utilities Department at 978.356.6635. We thank you for your cooperation and hope that you participate in this important survey.




Your Ipswich Utilities Department

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